Refund Policy for Classes & Programs
|
Time Frame
|
Refund
|
Credit on Account
|
|
Patron cancels:
5+ days before class/program starts
|
Full with service charge
|
Full
|
|
4 days before class/program starts until beginning of class
|
No*
|
Full with service charge
|
|
After class/program starts up to halfway point of class/program
|
No*
|
Pro-rated, less
service charge
|
|
After halfway point of class/program
|
No*
|
Lesser of 25% of original fee or pro-rated sessions remaining less service charge
|
|
*Exemptions:
Medical reasons (with a doctor's note preventing participation in class/program) or relocation or 20 or more miles outside Town of Herndon
|
Pro-rated, no service fee
|
Pro-rated, no service charge
|
1. Full refunds are issued if classes are already filled or a class is canceled due to minimum enrollment not being met.
2. Service charge is 15% of registration fee, and applies to refunds and credit on account as noted in chart.
3. All refunds are made by credit card or town check depending on initial method of payment.
4. Pro-rated values are calculated based on the remaining classes at the time that the request is received by the department.
5. No refunds or credit on account are given to those who have insufficient fund balances.
6. Some programs including trips, events, swim team and preschool have a more stringent refund policy that is noted in the respective program information.
7. Admission passes are non-refundable, except due to medical circumstances or patron moves more than twenty or more miles away.
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