The Town of Herndon has converted to an automated meter reading (AMR) system. The FAQ should help answer some questions you may have.
W/S – AMR
Can I cover up the meter after the installation?
No. Access to the meter needs to be available at all times. Meter technicians will still periodically check meters on-site to perform routine maintenance or verify high readings. Obstructions to the meter box are subject to removal by the town.
Do I need to be home for the meter replacement work?
No, you do not need to be home. Work will be performed Monday-Friday between 8 a.m. and 5 p.m.
Does this mean no more meter readers?
No, you will still see meter readers in your neighborhood – obtaining meter reads when the radio signal transmission is weak, for routine maintenance and repair, and to respond to water emergencies.
Has this new AMR equipment been tested for accuracy and reliability?
Yes, meters come pretested along with results directly from the manufacturer.
How are the new water meters different from the meters that are being replaced?
The new automated meter reading (AMR) system transmits meter readings to a mobile device. These automated meters eliminate the need to visually obtain readings directly from the meter and therefore improve the efficiency.
How much will the meter cost me?
There is no charge for the new meter.
How will I know that you have my reading and not someone else’s?
Each radio frequency device has a unique identification number, which is transmitted along with the meter reading. The unique number is compared to your account record to ensure a match.
What if there is a leak at the meter or any problem after the meter is replaced?
Please contact Public Works at 703-435-6860; or Utility Billing Customer Service at 703-435-6814. After hours, holidays and weekends please contact the Herndon Police Department at 703-435-6846.
