Start or Stop Service

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To Open a Water and Sewer Account

You may start water and sewer service with the Town of Herndon by completing and submitting the following form. All required documentation is listed for each type of application.

Start Service Application

Tenants must have an authorization form signed by the landlord or agent prior to establishment of water service in the tenant's name. The authorization form serves as an acknowledgment by the property owner that the tenant is establishing service and any unpaid water bills could result in the property owner being responsible for payment and/or cause a lien to be placed on the landlord's property. The Town will not be held responsible for a delay in water being turned on if the form is not submitted.

There is a $200 deposit for all residential tenant accounts. Deposits are refunded upon closing the account.

To Close a Water and Sewer Account

You can stop water service by completing and submitting the Stop Service request form.

All service terminations are processed at the beginning of the day; if you require water service throughout the day please schedule your termination for the next business day.
A forwarding address is required to complete your request. After water service is terminated, you will receive a final bill for the consumption and charges that occurred after the most recent quarterly meter reading through the service termination date.
Failure to terminate your water service will result in the customer being responsible for all water going through the meter until the cutoff has been effected or an application has been made to the Town by a new occupant. (Town Code Sec 74-303)

We need a minimum of 24 hours notice to start or stop service (Monday-Friday). We do not initiate or terminate service on weekends and holidays, your request will be processed on the next business day.

For questions, please contact Water and Sewer Billing customer service .

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